Our plain-language commitment
The work you do is sensitive, and so is what you bring here. The privacy of what you share with your Fellow is paramount to us, and we want to say plainly what we will and will not do with it.
The cases, notes, reflections, and conversations you bring to your Fellow are used to help you, and only you. They are not used to train or improve AI models, ours or anyone else's.
We do not sell, rent, or trade your personal information or your conversations to any third party. There is no advertising business behind your Fellow, and there never will be.
Your information is encrypted in transit and at rest, so it is not sitting or travelling around as plain, readable text that anyone could pick up. Connections run over HTTPS (TLS), and what is stored is encrypted with AES-256, the same standard approved to protect classified government information. The handful of providers we rely on to run the service, the AI model, our hosting, and our database, only ever process it to deliver the service to you. They do not use your conversations to train their models, and it is never carried off anywhere to be used for anything else. Think of it as a sealed room: what you bring in stays in, used only to help you.
This is where we go further than most sites. When you upload a document, or snap a photo of one, our pipeline pulls out the text and immediately encrypts it right in your browser, at the moment of upload. It is held only as encrypted text, decrypted for the single moment your Fellow reads it, and then shredded from memory. The file itself is not kept. Many sites quietly store your uploads on a server; here, your document does the one job you asked of it, and then it is gone.
You carry a duty of confidentiality to the people you see, and we take that seriously too. You can think a case through here without naming your client, and we would encourage that. What you do share is held under the same sealed-room protection as everything else, but the safest information is the kind that never needs to leave the room in the first place.
Therapists hold some of the most private parts of other people's lives, and rarely get a safe place to set any of it down. You should be able to think honestly, decompress, and work a hard case through without wondering where it will end up. That trust is the foundation the whole thing rests on.
For the formal details, see our Privacy Policy.